Return & Refund

Refund Policy

This calculatorty Return & Refund Policy (hereinafter referred to as “Policy”) applies only to calculatorty products purchased from authorized retailers for personal use and not for resale. In the event of any conflict between translations, the English version shall prevail.

By using your calculatorty product, you agree to abide by these policies. If you are not eligible or do not agree with any terms, please do not use your calculatorty product. If you return the deactivated product within seven (7) days as outlined in Section I of this policy, you may qualify for a full refund of the purchase price.

We accept order cancellations before the product is shipped. If the order is cancelled before shipping, you will receive a refund. Please note that we cannot cancel the order if the product has already been shipped.

Return Conditions

Products purchased from calculatorty.com can be returned if they meet one of the following conditions:

  • Within 30 calendar days from 0:00 the day after receipt, the product, including its packaging, accessories, gifts, and manuals, must be complete, undamaged, and in new, unused condition, without affecting its resale value.

  • Within 30 calendar days from 0:00 on the day following receipt, if a manufacturing defect or performance fault is discovered in the product.

  • Within 14 calendar days from 0:00 on the day following receipt, if the product is free from manufacturing defects or performance faults, but the user is dissatisfied with the user experience.

For products purchased from offline stores or authorized dealers, please contact the original purchase channel for return inquiries.

Returns may be rejected in the following cases

  • The return request is initiated after the specified return period.

  • The returned product is incomplete, with missing packaging, accessories, gifts, or manuals, or has man-made damage.

  • Unable to provide legal proof of purchase or receipt, or if the documents have been forged or altered.

  • Damage caused by improper use, installation, or failure to follow the user manual.

  • Labels, serial numbers, etc. have been torn or altered.

  • Damage caused by unavoidable factors such as fire, flood, lightning strikes, or traffic accidents.

  • The return item was not shipped within 7 calendar days after confirming the return service with calculatorty.

  • Any other conditions not meeting the return criteria.

Return Shipping Costs

If the product you are returning exhibits performance faults due to non-human factors, calculatorty will cover all related expenses.

However, if the reason for return is personal dissatisfaction with the user experience or other non-specific reasons, you will be responsible for the return shipping costs. Additionally, if the product has been activated and used before the return, you may incur additional charges such as handling fees, depreciation costs, and cleaning fees (at least $30, subject to the actual condition of the product).

Return Process

  1. Contact the calculatorty customer service team at Sales07@tyjtw.com and provide proof of purchase, product serial number, and order number to verify return eligibility.

  2. Once your product is confirmed to meet the return conditions, calculatorty will provide you with the return address.

  3. Contact the courier service and ship the product according to the instructions. (If the return is due to a manufacturing defect, calculatorty will provide a prepaid return shipping label.)

  4. After receiving the returned product, calculatorty’s technical support department will inspect it. Once the product’s condition is verified, we will process the refund.

Preparation Before Return

  1. Perform a factory reset on the device added to your account and then delete it.

  2. Carefully pack the product and all accessories according to the packing guide, paying special attention to include the charging dock and adapter. If the accessories are incomplete, you may need to compensate based on the pricing of the missing accessories.

Refund Timeline

calculatorty will process your refund within 7-14 business days after receiving your returned product. If the returned product has been opened and used, our warehouse will inspect the product’s condition, which may extend the refund processing time up to 30 calendar days. If you do not receive your refund within the expected time frame, please check with your bank or credit card issuer first. If you still need assistance, please contact us at Sales07@tyjtw.com, and we will provide further help.