Customer FAQ

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Who are you?


We are an integrated enterprise specializing in R&D, manufacturing, sales, and service of desktop calculators, scientific calculators, graphing calculators, calculators with writing pads, and peripheral products.

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Are you a manufacturer or a trading company?


We are both a manufacturer and a trading company.

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Where are you located?


We are based in Guangdong, China, and have been operating since 2001.

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Who are your partners?


We work closely with brands like CITIZEN, M&G, COMIX, NEWYES, and NIK KA.

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How do you ensure product quality?

  • Pre-production samples for approval
  • Strict in-process and final inspections
  • Rework of unqualified items
  • Certifications: ISO9001, ISO14001, ISO45001
  • CE, FCC, ROHS compliance
  • National quality inspection certificates


























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What products do you offer?

  • Graphing Calculators

  • Scientific Calculators

  • Desktop Calculators

  • Calculators with Writing Pads

  • OEM/ODM Customized Solutions OEM/ODM









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What is your delivery time?

  • Samples: 3–7 days
  • Bulk orders: 20–30 days after payment
  • Customized orders: 40–60 days, depending on quantity


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What are your delivery terms?


EXW, FOB, CIF, DDP, Express Delivery supported.

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Can I get a sample?

Yes, we can send samples within 3–7 days.

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What is your MOQ?


Our MOQ is 10 pieces, but we can be flexible.

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Do you offer discounts?


Yes, discounts vary based on quantity. Please contact us for details.

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Can I customize the product or print my logo?


Yes, we offer full OEM/ODM customization

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What payment methods do you accept?

  • T/T, L/C, D/P
  • PayPal, Credit Card, Western Union, MoneyGram, Cash
  • Currencies: USD, EUR, HKD, CNY





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Can I visit your factory?


Yes, you are welcome to visit us in Shenzhen. Please contact us in advance.

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Can you help design packaging?


Yes, we offer packaging design services including box, blister, and instruction manual design.

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What is the warranty period?

Our products have a 2-year warranty from the date of shipment

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What should I do if I receive defective products?


Please take photos and contact us within 7 days. We offer replacement or refund based on the situation.

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Do your calculators support multi-language interfaces?


Yes, we can customize the language based on your market needs.

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Can you provide marketing support materials?


Yes, we provide high-resolution images, product videos, and brochures.

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What testing standards do your products meet?


All products comply with CE, FCC, ROHS standards and can be tested for other certifications if needed.

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What industries are your products suitable for?


Our calculators are widely used in education, retail, finance, and office environments.

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Can you ship to Amazon FBA warehouse?


Yes, we have experience with Amazon sellers and can follow FBA labeling and packaging requirements.

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Do you support dropshipping?


Yes, dropshipping is available. We can blind ship and label as your brand.

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Do you have reusable or eco-friendly calculators?


Yes, we offer solar-powered and reusable pad calculators.

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What markets do you export to?


We export to over 50 countries including the

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Can I mix models in one order?


Yes, mixed orders are supported depending on MOQ and packaging requirements.

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Can you develop a new calculator model for us?


Yes, we offer full R&D support for private tooling and exclusive models.

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What are the materials you use?


We use ABS, silicone rubber, PC/PMMA for screen covers, and eco-certified components upon request.

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Do you provide after-sales technical support?


Yes, our team offers remote support via email, video, or guides for troubleshooting.

FAQ

❖ Can I visit your booth at trade shows?

Yes, we actively participate in major international trade fairs such as the Canton Fair, Global Sources Electronics in Hong Kong, and CES (Consumer Electronics Show) in the United States.
You are warmly welcome to visit our booth to explore our latest products, discuss potential cooperation, and experience our solutions in person.
Please feel free to contact us in advance to schedule a meeting or request an invitation letter if needed for visa purposes.

❖ Can your calculators be used in exams like SAT, ACT, etc.?

Yes, we offer calculator models that comply with the regulations of standardized exams including SAT, ACT, AP, and IB.
We can provide non-programmable, non-CAS, exam-approved versions based on the latest exam guidelines.
Additionally, we support customized packaging and labeling to indicate compatibility with educational and testing environments.

❖ Are your products compliant with Amazon or Walmart selling policies?

Absolutely. We have extensive experience working with sellers on platforms such as Amazon, Walmart, eBay, and others.
We can provide all necessary documentation, including CE, FCC, and ROHS certifications, product test reports, MSDS (if applicable), and high-quality product images.
We also offer platform-compliant packaging, barcode labels (FNSKU, UPC, EAN), and shipping mark customization to support your e-commerce business.

❖ How do I become your distributor?

We welcome reliable and experienced partners to join our global distribution network.
To apply, please send us your company profile, including details about your target market, sales channels, annual sales volume, and any relevant business experience.
We will evaluate your proposal based on market potential, alignment with our brand, and long-term commitment.
Exclusive regional distribution rights may be granted based on mutual agreement and sales performance goals.